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Transformative

In-person service recovery

Practise an in-person service recovery with a customer who has already tried, twice before, to fix the same issue. The AI plays the customer: loud at first, because volume has been the only thing that has worked so far.

Pick the situation and how many exchanges you want. The AI plays the customer; you handle the conversation at the counter. At the end you get a per-dimension evaluation, with verbatim quotes of what you actually said and one concrete action per dimension.

You will be speaking with

The customer

Each situation starts the counterpart somewhere different.

Each round = one of your responses + the customer's reply. The final round wraps the interaction naturally.

Review panel

Who comments on your performance at the end

Carlos Miranda Levy · Billy · Naila · Ainthony will review your session.

Formative practice only. No certification, accreditation or diagnosis follows from it.